Frequently Asked Questions
What areas do you deliver to?
We are based in Durham however we cover the whole of the UK with our event entertainment. If you don't see your postcode on the delivery area list then please don't hesitate to contact us and one of our team will be more than happy to help.
Some of our key delivery areas include:
Do I need to pay a deposit?
Yes, we require a minimum of 25% deposit on all of our bookings. Deposits can be paid via bank transfer, world pay or cheque and must be received within 48 hours to secure your booking. Please contact us if you would like to pay via cheque and extra time will be given for us to receive this.
How and when do I pay the remaining balance?
Any outstanding balances are to be paid on the day in cash and must be made to the driver on delivery of the equipment. We do not accept cheques or bacs payments on the day of the hire. If you wish to pay the remaining balance before your hire date then this would need to be received at least 7 days prior to the hire, please contact us for payment details.
Payment for wedding hire must be received at least 7 days before your hire date. We will also post a disclaimer form to you before the day which must be read, signed and returned to us which we must receive before your hire date. This is to make it easier for both parties and to ensure your day runs as smoothly as possible.
How do I book?
You can book by selecting the BOOK NOW button on the equipment you'd like to book and fill in the simple online booking form. Alternatively, you can contact us here, email us direct at info@partytimeeventsuk.co.uk or call our office on 01388 417490.
Once we have all of your details we will send you an email invoice to pay your deposit, once we have received your deposit we will send another email to confirm your booking.
Do I pay cancellation fees?
We do not require adverse weather cancellation fees. Although many of our outdoor inflatables do have rain covers attached, if the weather is too bad you can cancel on the day (subject to our discretion) as long as at least two hours notice is given by calling us on 01388 417490.
If you cancel your booking due to adverse weather then your deposit / payment can be transferred to another date once within 6 months of the original hire date. If just the deposit was paid for your original booking, the balance will be due in full to transfer your booking to another date. If you do not wish to transfer your booking to another date your original deposit / payment will be forfeited.
Cancellations Policy
Cancellations up to £399...
Cancellations within 7 days of the hire date are subject to a 25% charge of the total hire charge. This is to cover costs already laid out for your booking such as admin fees, the reserving of the equipment for your event which is unlikely to get hired out now and staff commitments which will now have to be paid for regardless of whether your event goes ahead or not.
Cancellations within 72 hours of the hire date are subject to a 50% charge of the total hire charge. This is to cover costs already laid out for your booking such as admin fees, the reserving of the equipment for your event which is highly unlikely to get hired out now, the testing and organising of your entertainment, vehicle & generator hire and staff commitments which will now have to be paid for regardless of whether your event goes ahead or not.
Cancellations within 24 hours of the delivery time right up to delivery will be subject to 100% charge of the total hire charge. This is to cover costs already laid out for your booking such as admin fees, reserving the equipment for your event, the testing and organising of your entertainment, loading up, vehicle & generator hire and staff commitments which will now have to be paid for regardless of whether your event goes ahead or not.
This includes cancelling due to the equipment not fitting - All sizes, dimensions & ground types are clearly displayed on our website. Should we arrive on the day and the items not fit in your chosen venue or event area or the ground be deemed unsuitable, your order will be subject to a 100% cancellation fee to cover cost already laid out for your booking mentioned above. No exceptions. We will try our best to provide an alternative or accommodate the relocation of the entertainment, however, our event staff will only have a finite amount of time allocated to your booking and must keep a tight schedule in order not disrupt other bookings on that day. All payments made will be treated as a booking fee and as such, non refundable.
If you cancel within the time scales above then your cancellation amount will include deposit amount paid.
E.g. If you hire an inflatable for £100 and pay £30 deposit (leaving £70 to pay on the day) then you cancel within 72 hours of the hire date you will incur a 50% charge of the total hire charge, which will mean there is £20 to pay for the cancellation as you already paid £30 deposit.
We do not require adverse weather cancellation fees. Although many of our outdoor inflatables do have rain covers attached, if the weather is too bad you can cancel on the day (subject to our discretion) as long as at least two hours notice is given by calling us on 07748 469589.
If you cancel your booking due to adverse weather then your deposit / payment can be transferred to another date once within 6 months of the original hire date. If just the deposit was paid for your original booking, the balance will be due in full to transfer your booking to another date. If you do not wish to transfer your booking to another date your original deposit / payment will be forfeited.
Bookings of £400 and over...
Unfortunately all orders over the value of £400 are subject to a 50% cancellation fee regardless of when the order or cancellation is made due to the large amount of preparation and event management that will have taken place already that must be recovered.
Should your order be cancelled within 24 hours of your event then your order will be subject to a 100% cancellation fee to cover cost already laid out for your booking such as the testing and organising of your entertainment, loading up, vehicle & generator hire and staff commitments which will now have to be paid for regardless of whether your event goes ahead or not. All payments made will be treated as a booking fee and as such, non refundable.
In certain circumstances, an admin fee may be charged if more than 30 minutes is spent on a booking for it to be cancelled without a booking fee being paid.
We do not require adverse weather cancellation fees. Although many of our outdoor inflatables do have rain covers attached, if the weather is looking to be too bad on your event date (subject to our discretion) you can cancel up to 24 hours in advance with no additional fees by calling us on 07748 469589.
If you cancel your booking due to adverse weather then your deposit / payment can be transferred to another date once within 6 months of the original hire date. If just the deposit was paid for your original booking, the balance will be due in full to transfer your booking to another date. If you do not wish to transfer your booking to another date your original deposit / payment will be forfeited.
Please note: It is the hirers responsibility to check the space required for their chosen equipment and ensure there is enough space provided, this includes the ceiling height to the lowest part in indoor venues. All sizes are written on each asset description. On delivery, if the equipment will not fit in the space provided the hirer will still be charged the total outstanding amount of the hire. We cannot be held responsible if the equipment does not fit. All required sizes are clearly shown on each description.
If power is not available on the day for whatever reason full payment will still be taken. If you require generators, petrol blowers or extra extensions leads these can be supplied with prior arrangement. Each blower requires one mains plug socket, either a 13amp household plug or a 16amp cee form socket. If you are unsure how many your booking requires, please contact us for confirmation prior to your hire. The fans to inflate the inflatables run at 1.1kw and take approximately 3.3kw for initial start up. If supplying your own generator please ensure you have checked it is suitable for the required power needed by calling our office on 01388 417490.
Does an inflatable need to be on grass outdoors?
No, a lot of our bouncy castles and inflatables can be put on certain hard standing areas such as concrete or tarmac. However this does incur an additional £10 charge.
Inflatables, by law require to be anchored down with at least 163kg of weight on each anchor point. Small bouncy castles have a minimum of 6 anchor points meaning a small castle requires 978kg of weight. On grass this is easily obtained by knocking large pegs into the ground. However, obviously this cannot be done on hard standing.
This can be achieved by using sand bags however this is not viable to carry almost 1 tonne of weight per castle. Instead we drill 6 x 10mm holes and bolt the inflatable into the ground.
This is the only safe and realistic way to obtain the specified weight needed to ensure the inflatable is set up safely.
Afterwards, the holes are then filled with mastic to ensure the weather doesn’t damage your area.
We can also setup on slabs or block paving however this does mean we would need to remove the slabs or block where we need to place the anchor pegs.
What time is your latest collection?
Generally, our latest collection time is 19:00 throughout the year however we do offer overnight hire for all of our equipment providing it is on private, secure grounds (or indoors). Most of our equipment is available for multi day hire if this is something you require. We do offer later finish times for our Rodeo Bull And Simulator Hire or if your equipment is to be supervised by our staff, please contact us for a bespoke quote for your event.
What kind of events do you cater for?
We're happy to work at all kinds of events. We specialise in some of the largest events but we have products to cater for smaller gatherings, too. Some of the events we work at include corporate events, exhibitions, trade shows, weddings, fun days, festivals and charity fundraisers.